1. Acceptance of Terms
By creating an account, accessing the Courtwoods website, making a reservation, or using Courtwoods services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
2. Account Registration and Security
Users must provide accurate and complete account information. You are responsible for maintaining the confidentiality of your login credentials and for activity performed through your account. Do not share passwords, verification codes, or other security information.
3. Court Reservations
Reservations are subject to court availability. Before confirming a booking, review the selected court, date, start and end time, rental items, player information, and applicable charges. A booking is not considered fully confirmed until the system displays the appropriate confirmation or payment status.
4. Payments and Fees
Booking and rental charges must be paid using payment methods made available by Courtwoods. Online payment methods may include transaction charges such as payment processing fees and VAT on those fees. The applicable amount is shown before confirmation. Pay Later does not carry an online processing fee unless Courtwoods states otherwise.
5. Rescheduling Policy
A confirmed booking may be rescheduled while the original booking is more than 12 hours away. Once the original booking is within 12 hours of its scheduled start time, online rescheduling is locked. Replacement courts, dates, and times remain subject to availability, conflict checks, pricing differences, rental availability, and any additional payment required.
6. Cancellations and Refunds
Users must contact the Courtwoods admin to request cancellation and should provide the booking reference and reason. Cancellation is subject to the current Courtwoods policy and admin approval. Refund eligibility, amount, timing, and method depend on the booking circumstances and the payment method used.
7. Late Arrivals and No-Shows
Players should arrive on time. Late arrival does not automatically extend the reserved session. A missed booking may be treated as a no-show and may remain subject to the applicable booking charges.
8. Facility Rules and Player Conduct
Players must respect Courtwoods staff, other players, guests, equipment, and property. Unsafe, abusive, fraudulent, disruptive, or unlawful behavior may result in removal from the facility or restriction of account access.
9. Equipment Rentals
Rental equipment, including paddles and pickleball machines when available, must be used responsibly and returned after the applicable booking period. Availability is limited by date and time. Users may be responsible for loss or damage caused by misuse.
10. Closures and Service Availability
Courtwoods may place courts under maintenance, restrict availability, change operating hours, or suspend services for safety, maintenance, operational, technical, weather-related, or other reasonable circumstances.
11. Service Notifications
Courtwoods may send booking confirmations, reminders, payment updates, rescheduling information, cancellation or refund notices, security alerts, and facility announcements through available communication channels.
12. Misuse of the System
Fraudulent reservations, attempts to bypass booking restrictions, unauthorized access, interference with system operation, payment abuse, or misuse of another person's account may result in booking cancellation, access restriction, or other appropriate action.
13. Responsibility and Limitation
Participation in sports involves ordinary risks. Players are responsible for using the facility and equipment appropriately and for following safety instructions. Nothing in these Terms is intended to exclude responsibilities that cannot legally be excluded.
14. Changes to These Terms
Courtwoods may revise these Terms when services, booking rules, operational practices, or legal requirements change. The latest version will be made available through the Courtwoods website.
15. Contact Courtwoods
For questions about these Terms, booking rules, cancellations, or account concerns, contact Courtwoods at courtwoods.pickleball@gmail.com or +63 945 366 1609.